At Bookinroom, we understand that travel plans can change. Our Refund & Cancellation Policy is designed to clearly explain how cancellations, amendments, and refunds are handled for domestic and international travel bookings.
Cancellation charges depend on the booking type, travel date, destination, hotel/resort, transport provider, airline, activity provider, and applicable supplier terms.
The cancellation policy applicable to your booking will be communicated at the time of confirmation.
Depending on the booking, cancellation may be:
A cancellation request is considered valid only after it is received and acknowledged by Bookinroom through an official communication channel.
If a customer cancels a confirmed booking, the applicable cancellation charges will be deducted from the amount paid.
The remaining eligible amount, if any, will be processed as per the applicable supplier and booking terms.
Cancellation charges may increase as the travel date approaches.
Bookings made under promotional, discounted, special-rate, early-bird, last-minute, or non-refundable offers may have stricter cancellation conditions.
A refund will be issued only where the applicable booking terms allow a refund.
Refunds may be reduced by:
The exact refundable amount will be calculated based on the confirmed booking terms.
Certain bookings may be completely or partially non-refundable.
These may include:
Customers will be informed of applicable non-refundable terms wherever available before confirmation.
If a customer does not arrive at the booked hotel, resort, villa, houseboat, or other service without prior cancellation, the booking may be treated as a no-show.
No-show bookings may be fully non-refundable, depending on the supplier’s policy.
The same may apply where the customer fails to use a confirmed service due to personal reasons, missed transportation, or late arrival.
Requests to change travel dates will be treated as an amendment request rather than an automatic free cancellation.
Rescheduling is subject to:
Any additional cost resulting from the date change will be payable by the customer.
For complete tour packages, cancellation charges may apply separately to accommodation, transportation, activities, tickets, permits, and other components.
Therefore, the refund amount for a cancelled package may not be calculated simply as a percentage of the total package value.
Bookinroom will calculate the eligible refund based on the actual cancellation terms applicable to each component.
In rare situations, a booking or service may be cancelled or materially changed due to operational issues, property closure, government restrictions, natural disasters, weather conditions, transport disruptions, or other circumstances beyond reasonable control.
Where possible, Bookinroom will attempt to arrange an alternative service or suitable solution.
Any refund will be subject to the amount actually recoverable from the relevant service provider.
No full refund can be guaranteed for cancellations resulting from circumstances beyond Bookinroom’s reasonable control, including:
Bookinroom will assist customers with available alternatives or recoverable refunds, subject to supplier terms.
Once a refund is approved and the refundable amount is confirmed, Bookinroom will initiate the refund to the original payment method wherever possible.
The time taken for the refund to reflect in the customer’s account may vary depending on:
Bookinroom is not responsible for delays caused by banks, payment gateways, suppliers, or other third-party institutions.
Refunds will normally be made to the original payment method used for the booking.
In certain cases, Bookinroom may request additional information or bank details to process an approved refund.
Where only part of a booking is cancelled or unused, the refund will be determined based on the individual service provider’s terms.
Unused portions of a package are not automatically refundable.
For example, unused meals, sightseeing, hotel nights, transfers, activities, or other package components may not qualify for a refund unless the supplier agrees.
Leaving a hotel, resort, villa, houseboat, or tour early does not automatically qualify for a refund.
Refunds for unused nights or services will depend on the property’s or supplier’s policy.
Customers facing emergencies or exceptional circumstances may contact Bookinroom with supporting documents where applicable.
While Bookinroom may request a supplier to consider an exception, special consideration or waiver is not guaranteed and remains subject to supplier approval.
Cancellation requests should be sent to Bookinroom through the official contact details provided with your booking.
Please include:
The cancellation will be processed after verification of the booking.
The cancellation and refund terms shown in your quotation, booking confirmation, invoice, ticket, hotel policy, or supplier confirmation may contain booking-specific conditions and will take precedence over general information on this page where applicable.
We strongly recommend that customers review the cancellation terms before making payment.
For cancellations, refund requests, amendments, and booking support:
Last Updated: August 2026